Frequently Asked Questions

What is your return and exchange policy?

Good Morning Monsters standard return policy is 14 days from the date you received merchandise to notify us of a return or exchange request.  Email us at goodmorningmonsters@gmail.com to start the process, and please make sure to include your order number. 

To be eligible for a refund, your item must be unused and in the same condition you received it with original purchase tags attached.  All items will be inspected upon return.  Upon return approval, merchandise credit will be issued to the original payment method used within 7-10 business days. 

Customers are responsible for return shipping fees.  

Can I cancel or make changes to my order?

We cannot guarantee any cancellations or changes once your order has been completed.  If your order has not yet shipped, we are sometimes able to cancel or change the order.  If the order has already shipped, it cannot be changed or canceled.  You can email us at goodmorningmonsters@gmail.com so that we can help set up a return for you.   

How much is shipping?

Good Morning Monsters offers a flat shipping fee for all domestic orders.  Orders that require expedited or rush shipping will include an additional fee.  Customers are responsible for shipping fees associated with returning items. 

Can I apply promo codes to my order?

Promo codes and coupon codes must be applied at the time of purchase and may not be applied to previous orders.  Customers may only apply one discount code per order.

Can prices be adjusted after purchase?

All prices on our website are in US dollars.  If you purchase an item at full price that is later discounted, Good Morning Monsters can adjust the price if it is addressed within 24 hours of purchase.  Items purchased at a discount are ineligible for additional price adjustments.   

What happens if my package is lost or stolen?

If your package is lost in transit, please contact us so that we can file a claim with the shipping company.  If the package is not found, we can replace your order.

If your tracking number indicates that your package was delivered, but you are unable to locate the package on your property, we ask that you check with your neighbors and wait for a week to see if your package eventually turns up.  Please also check your tracking number to see if there are any updates (i.e. package was returned to sender, package was delivered to an Access point, etc.).  If after performing all these steps, your package is still missing, please contact us with your order number and the tracking number of the missing package.  We can replace your order.

Please reach out to us within 30 days of the item being marked as delivered.  We cannot guarantee replacements for claims filed more than 30 days after the package was marked as delivered. 

Any other questions?

You can contact us through our contact page!  We are happy to assist you.